Hotel Software & Technology

Cloud PMS is the system a hotel owner swore she would avoid when she bought her old PMS outright, years ago; she said that just to skip “wasting money on subscriptions.” On paper, it sounded like the frugal choice. In practice, she was still paying for a property management system but just less visibly: a […]

There’s a specific kind of exhaustion that comes from running a hotel restaurant where the POS can’t talk to anything else. A restaurant manager once summed hers up perfectly: by the time her shift ended, she wasn’t tired from the dinner rush; she was tired from re-typing every single bill into the front desk system

Direct bookings are where hotels quietly make or lose the most money, and most owners don’t realize it until they see the number in black and white. A hotel owner once ran the math on a single busy month: nearly 70% of her bookings had come through OTAs, each one costing her 20% in commission

A hotel manager in Abuja put it this way: “Q3 is when everything hits at once.” Conferences fill the calendar, corporate travel picks back up after the midyear slowdown, and by August, weekend leisure bookings start climbing on top of it all. Last year, her front desk faced it the same way they faced every

It’s past midnight, and while every guest at the hotel is asleep, one person is still wide awake at the hotel, sifting through the day’s paper folios, checking that every charge lines up, every payment was logged, every room status is right. By 3 am, she’s caught two mistakes: a room billed at the wrong

Long before computers, hotels kept one big paper book at the front desk. Every booking got written in by hand. It was slow, but it worked, because there was only one book. Nobody could double-book a room, since there was nowhere else for a booking to come from. That changed once hotels and airlines started

Many hotels in Nigeria still run important parts of their operations on Excel. Room bookings sit in one sheet, guest payments sit in another, while housekeeping updates come through calls or WhatsApp. The owner or manager then tries to make sense of everything at the end of the day. It feels manageable at first. Excel

Nigerian hotels are quietly changing. This wave of technology has sparked one big question every hotel owner in Nigeria needs to answer: Is automation going to take away jobs, or is it going to make hotels more money? The honest answer is, it depends entirely on how you use it.  Self-check-in screens are appearing in