Revenue leakage doesn’t look like theft, and it doesn’t feel like a crisis. It looks like a minibar charge nobody billed, a no-show fee quietly waived at the desk because arguing felt like too much effort that day, a commission invoice from an OTA that nobody double-checked against the actual contract. One by one, these […]
5 Ways Hotels Can Identify and Reduce Revenue Leakage Read More »
Most often, people also assume that a hotel POS has one obvious job, which is to take a payment, print a receipt, and move on to the next guest. Most people never think about it beyond that. It’s the thing at the bar, the thing in the restaurant, the thing that says “approved” and lets
Beyond Transactions: What a Modern Hotel POS Should Do for Your Business Read More »
A PMS/POS upgrade is one of those decisions hotels tend to put off until something forces their hand: situations like a system crash during a fully booked weekend, a guest dispute over a charge nobody can trace, a staff member quietly reverting to a paper backup because the “official” system takes too long to load.
PMS/POS Upgrade: 5 Warning Signs to Stop Ignoring Read More »
Channel manager sync sounds like a job for the IT guy, but it really shouldn’t take longer than making a cup of tea. If your team is still logging into Booking.com, then Expedia, then Airbnb, one by one, to change the same rate three separate times, this quick tip was written for you. Here’s
Channel Manager Sync: 5 Easy Steps to Fix It in 2 Minutes Read More »
Growth priority isn’t a question most hotel owners sit down and answer deliberately. It usually just gets decided by whatever feels most urgent that quarter. A competitor announced an expansion, so maybe it’s time to add rooms. A vendor pitched a shiny new system, so maybe it’s tech. Costs crept up again, so maybe it’s
Growth Priority: 3 Proven Moves for a Better 2026 Read More »
Scaling your hotel revenue is the kind of phrase that shows up in every industry deck and every consultant’s pitch, and it’s easy to nod along with in a meeting and then go right back to whatever pricing habits already exist. So, let’s skip the deck for a second. It’s the middle of the month,
Mid-Month Check-in: Are You Ready to Scale Your Hotel Revenue? Read More »
Hotel accountability has a way of becoming a shrug. A general manager once told me about a missing minibar charge that took her three days to resolve, not because the amount mattered, but because nobody could say for certain which shift it occurred on, who last restocked the room, or whether the guest was even
How Technology Takes the Guesswork Out of Hotel Accountability Read More »
Record-breaking growth isn’t something you plan for on a random Tuesday. It’s something you notice in hindsight when you look back at a month and realize every number you tracked, every conversation you had, every hotel and property you worked with, added up to more than you’d dared to expect going in. That’s exactly the
August Wrap-Up: Thank You for a Record-Breaking Month of Growth! Read More »
Scaling operations sounds exciting in a pitch deck and terrifying at 11 pm when a property manager realizes three different apartment buildings are running on three different systems that don’t talk to each other. That was the exact position a serviced apartment operator found themselves in: one unit tracked bookings on a spreadsheet, another used
Scaling Operations: Lessons from Deploying eZee Across Major Nigerian Apartments Read More »
A front desk team in a 3-star hotel quietly went back to their old paper check-in sheets three weeks after a brand-new PMS was installed. Nobody announced it. It just happened, one shift at a time, until a manager noticed the “new” system barely had any activity logged for the week. When she asked why,
Overcoming Resistance to Change: Training Your Front Desk Team on New Tech Read More »
