Hotel Management Tips

The Future of Guest Experience: Personalization Driven by Data Analytics Guest experience used to mean something fairly simple, such as clean sheets, a warm welcome, someone at the front desk who smiled and meant it. A hotel manager once told me that this pattern used to be enough to keep guests coming back. These days, […]

A new front desk hire in a reputable hotel once spent her first two weeks shadowing a senior colleague, scribbling notes in a jotter, hoping she’d remember it all by the time she was on her own. By week three, she was on the floor solo, confident about some things, quietly guessing about others. Nobody

Hotel occupancy is the number every Nigerian hotel owner watches most closely and worries about most. A property manager once put it: “We have beautiful rooms. I don’t understand why they’re not full.” The rooms weren’t the problem. The strategy around filling them was. Nationally, hotel occupancy across Nigeria is expected to hover around 70%

Hotel PMS systems are usually the first thing to get blamed when a property hits a rough patch, and the last thing anyone actually looks at closely enough to fix. Q3 tends to expose this fastest. Occupancy climbs, staff gets stretched thinner, and small cracks in daily operations that were easy to ignore in a

Walk into many Nigerian hotels, and you’ll still find a strange mix: a computer system sitting quietly on the desk while the front office staff reaches for a handwritten logbook instead. A manager who keeps putting off new software because “what we’re using still works.” A team that reverts to their old paper habits three

A property owner once opened a beautiful 40-room hotel; it had a great location, solid rooms, and warm staff, but still struggled to fill it. Guests who walked in loved it. But guests who hadn’t heard of it yet had no reason to choose it over the five other hotels doing the same thing on

A hotel owner walks into his general manager’s office on a Monday morning and asks one simple question: “How did we perform last weekend?”The GM reaches for a notebook, then a spreadsheet afterwards; he calls the front desk to confirm a figure. Twenty minutes later, a rough summary is assembled, with numbers that may or

Let’s start with an honest question: how are guests finding your hotel right now? If your honest answer is “mostly through phone calls, referrals, and walk-ins,” you’re not alone. Thousands of Nigerian hotels rely almost entirely on these traditional channels. There’s nothing wrong with referrals and repeat guests, but there’s a much bigger world of

Have you ever wondered, as a hotelier or hotel manager, why the figures in your inventory or stock never correlate or add up?  Most times you ignore it, feeling it is nothing to be so worried about, but It’s costing you every single day. Here is a scenario most hotel owners know but rarely say